Frequently Asked Questions
Everything you need to know about your next adventure with Passenger.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the UK. International orders can take between 7-14 business days depending on the destination and customs processing.
What is your return policy?
We offer a 30-day return window for all unworn and unwashed items. Simply use our online portal to generate a return label and send your items back in their original packaging.
Are your products sustainably made?
Sustainability is at our core. We use recycled materials, organic cotton, and plastic-free packaging wherever possible. Plus, we plant a tree for every order placed.
How do I know which size to order?
Each product page features a detailed size guide. We recommend measuring a similar garment you already own and comparing it to our specifications for the best fit.
Can I change or cancel my order after it's placed?
Because we aim to process orders quickly, we have a very small window for changes. Please contact our support team within 30 minutes of ordering to request a modification.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, Amex), PayPal, Apple Pay, Google Pay, and interest-free installment options like Klarna and Clearpay.